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Disconnecting from a PC

 
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adrianbanks



ID: 14406

Joined: 26 Dec 2010
Posts: 3

PostPosted: Thu Dec 30, 2010 7:24 pm    Post subject: Disconnecting from a PC Reply with quote

When I unplug the GT-600 from a PC, the red light remains on. It doesn't do this all of the time (maybe 1 in 10).

How should I disconnect it properly (or how can I get the red light to go off)?



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Dee



ID: 14551

Joined: 04 Jan 2011
Posts: 1

PostPosted: Tue Jan 04, 2011 3:34 pm    Post subject: Re: Disconnecting from a PC Reply with quote

My loggers are the same and I am also concerned that I will damage them by just removing them.


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macs



ID: 132

Joined: 15 Jul 2008
Posts: 1810

PostPosted: Thu Jan 06, 2011 6:58 am    Post subject: Reply with quote

Dear all,

It's ok to unplug it directly.
Please try to refer to here to download the latest software and do reset.
http://www.a-trip.com/forum/viewtopic.php?t=157&sid=631273841c6da1ed539faf66c9f0a74b

f you still have the problem(can not work normally), you might contact the retailer to check this Device. If the Device was damaged and still in one-year warranty, please ask the retailer to exchange one for you. Thank You!



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adrianbanks



ID: 14406

Joined: 26 Dec 2010
Posts: 3

PostPosted: Thu Jan 06, 2011 10:12 am    Post subject: Reply with quote

macs wrote:
Dear all,

It's ok to unplug it directly.
Please try to refer to here to download the latest software and do reset.
http://www.a-trip.com/forum/viewtopic.php?t=157&sid=631273841c6da1ed539faf66c9f0a74b


The device is working, but when I unplug it the red light usually stays on (not every time, but more often than not). When the light stays on, how do I get it to go off?



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macs



ID: 132

Joined: 15 Jul 2008
Posts: 1810

PostPosted: Fri Jan 07, 2011 10:17 am    Post subject: Reply with quote

Please reset your i-gotU device from the latest @trip PC software version. If you still have the same problem, you might contact the retailer to check this Device. Thank you!

adrianbanks wrote:
macs wrote:
Dear all,

It's ok to unplug it directly.
Please try to refer to here to download the latest software and do reset.
http://www.a-trip.com/forum/viewtopic.php?t=157&sid=631273841c6da1ed539faf66c9f0a74b


The device is working, but when I unplug it the red light usually stays on (not every time, but more often than not). When the light stays on, how do I get it to go off?



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adrianbanks



ID: 14406

Joined: 26 Dec 2010
Posts: 3

PostPosted: Sat Jan 08, 2011 11:46 pm    Post subject: Reply with quote

macs wrote:
Please reset your i-gotU device from the latest @trip PC software version.


I have already reset the device and it didn't change anything.

macs wrote:
If you still have the same problem, you might contact the retailer to check this Device. Thank you!


This seems to be the standard response to any problem with the device. I cannot believe that there are this many faulty devices.

Is there any way of getting diagnostics on the device (eg. a debug log) to see what its current status is? I am keen on sorting this, as when the device works it does a great job, it's just that it behaves erratically a lot of the time.



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juro



ID: 14666

Joined: 12 Jan 2011
Posts: 1

PostPosted: Wed Jan 12, 2011 11:17 am    Post subject: Re: Disconnecting from a PC Reply with quote

adrianbanks wrote:
When I unplug the GT-600 from a PC, the red light remains on. It doesn't do this all of the time (maybe 1 in 10).

How should I disconnect it properly (or how can I get the red light to go off)?


I have some problem. When I unplug the GT-600 from a PC, the red light remains on. But all of the time.

I have SW ver. 1012.751 and HW 5.24 SN 0300286863

Thank you for response



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